Returns policy
Right to withdraw from the contract
7.1. A customer who is a consumer within the meaning of Article 221 of the Civil Code is entitled – under the provisions of law – to withdraw from the contract concluded at a distance, without giving any reason, by submitting a corresponding written declaration within 14 days and sending it to the address provided in this regulation, bynature.ie
7.2. The 14-day period starts from the day the Goods were delivered.
7.3. The right of the consumer to withdraw from the contract is excluded in the following cases:
„custom-made” goods with characteristics specified by the consumer in the order placed by them or closely related to the consumer’s person;
7.4. In the event of withdrawal from a contract concluded at a distance, the contract is considered null and void. What the parties provided shall be refunded in its original condition, unless the change was necessary within the limits of ordinary management. The refund should be made immediately, no later than within 14 days. The purchased goods must be returned to the following address: 21 Fan Aoibhinn, Cahir Road, Clonmel Co. Tipperary (E91 K8F8).
For returns, please contact the bynature.ie website at sklep@bynature.ie or by email.
7.5. The Goods returned by the Customer should be packaged in a suitable manner (preferably in the same packaging as it was sent in, if possible), ensuring that the shipment is not damaged during transport.
7.6. The cost of packaging and returning the goods is borne by the Customer.
Complaints regarding the Goods
8.1.bynature.ie, as a seller, is liable to the Customer who is a consumer within the meaning of Article 221 of the Civil Code, for the non-compliance with the Contract for the sale of the Goods purchased by that consumer, to the extent specified by the Act on special conditions of consumer sales.
8.2. Complaints arising from a violation of the Client’s legally guaranteed rights, or under these Regulations, must be addressed to shop@bynature.ie. Bynature.ie undertakes to process each complaint within 14 days, and if this is not possible, to inform the Client within that period when the complaint will be processed.
8.3. Bynature.ie is not a manufacturer of goods. The manufacturer is responsible for the warranty of the sold Goods under the conditions and for the period indicated in the warranty card. If the warranty document provides for this, the Customer may submit their claims under the warranty directly at the authorized service, the address of which is included in the warranty card.
Complaints regarding the provision of services via electronic means
9.1. Bynature.ie takes measures to ensure that the Store operates fully correctly, to the extent that is based on current technical knowledge, and undertakes to remove any irregularities reported by Customers within a reasonable timeframe.
9.2. The customer is obliged to immediately notify bynature.ie of any irregularities or disruptions in the functioning of the Online Store’s service.
9.3. Client may report irregularities related to the functioning of the Store in writing at the following address: by email to 😉 macjewieczorek@gmail.com or using the contact form.
9.4. In the complaint, the Customer should provide their name and surname, their address for correspondence, the type and date of the occurrence of an irregularity related to the functioning of the Store.
Bynature.ie undertakes to process each complaint within 14 days, and if this is not possible, to inform the Customer within that period when the complaint will be processed.
Final provisions
10.1. The resolution of any disputes arising between bynature.ie and the Client who is a consumer within the meaning of Article 221 of the Civil Code shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
10.2. The resolution of any disputes arising between bynature.ie and the Customer who is not a consumer within the meaning of Article 221 of the Civil Code shall be submitted to the competent court based on the location of bynature.ie.
10.3 In matters not regulated in these Regulations, the provisions of the Civil Code, the provisions of the Electronic Services Act and other relevant provisions of Irish law shall apply.
Termination of the contract
1.1. The ordering party has the right to withdraw from the contract upon receiving the ordered goods from the supplier. The ordering party is then obliged to proceed as in the case specified in Chapter I above (point 3.2). and to complete the Return Protocol mentioned in that point. The returned goods must be in their original manufacturer’s packaging, complete and must not show any signs of use.
1.2. In the event of withdrawal from the contract, pursuant to the principle outlined in point 1.1. above, both the Seller and the Buyer are obliged to return everything they received from the other party under the concluded contract. In the event that the order fee was charged in advance, the Seller will refund the purchase price to the Buyer within 14 days after the return of the Goods.
2. In the event of the Seller establishing violations in the form of signs of use, damage or destruction of the original packaging, in particular the packaging of the Goods, the declaration of withdrawal will be deemed null and void and the Goods are not subject to a refund.
Complaint
1. The following forms of submitting complaints about Goods and the methods of their consideration are available in the Store:
a. at the time of receiving the Order from the Supplier, upon verification of the compliance of the delivery with the contents of the order.
b. The signing by the Ordering Party and the Supplier of the Return Protocol, containing a statement that the Goods or defects in the Goods included in the Order do not exist, is tantamount to the Ordering Party filing a complaint. In this case, the complaint will be considered upon receipt of the Order.
If the complaint is accepted, the Seller will replace the Goods with a full-value one, or, if this is not possible (for example, due to the exhaustion of stock levels), the Seller will offer another Goods of their choice, available in the Store, or a correspondingly lower payment amount for the Goods.
In the event of acceptance of the complaint, upon receipt of the Order from the Supplier, upon payment at the time of delivery, the Ordering Party shall make payment of the amount, reduced accordingly by the amount resulting from the absence or defect of the Goods received.
In the event of the complaint being accepted, and payment being received in advance, the Seller will refund the Purchaser the amount corresponding to the price of the advertised product within 14 days from the date the complaint is deemed valid.
2. In any case, the basis for considering a complaint is the tax receipt containing the advertised product or the VAT invoice.
3. The delivery of the Goods not ordered by the Ordering Party takes place at the risk of the Seller and imposes no obligations on the Ordering Party.
